As Senior Director, Operations & Transformation, Revenue Operations, you will join our Commercial Operations & Excellence organization, reporting to the SVP, Commercial Operations & Excellence, and play a key role in bringing to life the customer experience strategy set by Commercial Excellence.

You will build and run our digital commercial engine, connecting the systems, data, automation, and AI behind our customer-facing teams. Your focus will be on simplifying workflows, reducing manual effort, and scaling tools and capabilities that create real value for the business.

Working across the organization, you will turn business needs into scalable solutions and enable new ways of working, helping our commercial teams operate more effectively and make the most of data, technology, and AI.

We hope you are ready to change the game! Be ready to:

• Own the roadmap for revenue systems, including Salesforce, Gainsight, and Zendesk, balancing new features with stability and technical debt.

• Own revenue operations data architecture and quality, ensuring reliable and consistent data for management reporting, decision-making, and planning. Co-design KPIs with Commercial Excellence and provide KPI tracking to internal stakeholders.

• Turn processes and requirements set by Commercial Excellence into digital workflows, integrations, and system design.

• Simplify and automate workflows to cut manual effort, remove bottlenecks, speed up time-to-value, and boost team productivity.

• Lead AI adoption by working with operational teams to identify use cases, design and build solutions, run pilots with clear success measures, and scale what works with human oversight and governance. Commercial Excellence decides where AI changes the customer experience.

• Own the AI automation and agent portfolio, including business cases, build-buy-reuse decisions, priorities, and delivery plans. Track KPIs and results with business owners.

• Work with Commercial Excellence, Product, Finance, Marketing, Corporate Technology, Security, Solutions Engineering, and Legal to ensure solutions are secure, compliant, and owned by the business.

• Run the platforms, including support, upgrades, testing, releases, and monitoring. Support business testing led by Commercial Excellence.

• Train teams on tools and responsible AI use in close partnership with the Commercial Excellence Academy.

• Lead the organizational change and adoption needed to embed new ways of working, tools, and capabilities across the business.

• Build and lead a strong team in systems, data architecture, and automation. Manage suppliers and budget.

Attitude First. Everything else will follow. We can grow together faster if you have:

• A systems-thinking mindset, connecting business goals to data, technology, and architecture.

• Clear executive communication skills, with the ability to turn complex trade-offs into simple choices.

• Strong ownership and judgment, with the ability to make progress in ambiguity while balancing speed with risk.

• A collaborative approach, working effectively across teams and regions while respecting clear decision rights.

• A results-driven mindset, using evidence to set priorities and deliver measurable outcomes.

• Curiosity and a willingness to learn, especially when it comes to AI and agentic models.

• Senior leadership experience in Revenue Operations, Commercial Operations, or transformation at a global B2B tech company.

• Deep expertise in Salesforce, Gainsight, Zendesk, or similar platforms across the full customer lifecycle.

• Strong expertise in data and solution architecture, integration, data governance, release management, and technical debt.

• A track record of turning business processes into scalable systems and automation and delivering large transformation programs.

• Hands-on experience taking AI from pilot to production, with testing, human oversight, and measurable results.

• Proven experience leading organizational change and driving adoption of new tools, capabilities, and ways of working across global teams.

• Adform‘s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.

Stand out by having:

• A solid grasp of agentic system principles and design.

• A solid understanding of B2B SaaS or AdTech revenue models and global go-to-market operations.

• Experience with business cases, build-buy decisions, vendors, and budgets.

Our promise to you:

• Global, Dynamic Culture: Work in a highly dynamic, inspiring, and international environment.

• Accelerated Growth: Daily opportunities for rapid learning and professional development.